Refund policy

At Givans Naturals, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, please review our Return and Exchange Policy below.

 1. Eligibility for Returns and Exchanges

To request a replacement or refund for any product(s) under our return policy, please email us at customercare@givansnaturals.co.uk. 

In your email, please include:

- Your order number

- Product details

- A brief explanation of your request (e.g., ‘refund only’, ‘return and refund’, or ‘replacement’)

- Valid evidence (see applicable sections below for clarity)

 2. Seller Related Issues

These include:

- Received less or missing item(s)

- Received incorrect item(s)

- Allergic reaction

- Product(s) delivered do not match the description

For any of these issues, contact us within 30 days of delivery. Include valid pictures of the received item(s), the outer box, the shipping label, and inner packaging. Our team will investigate and provide a resolution.

 3. Buyer Related Issues

These include:

- No longer needed

- Ordered by mistake

- Product(s) do not work for me or do not like it

In such cases, the customer may bear the shipping costs for returns. To initiate a return, please contact customercare@givansnaturals.co.uk. We advise attaching any valid supporting evidence in your request to strengthen your case.

 4. Broken/Damaged/Faulty Goods

If your products arrive broken, damaged, or faulty, please notify us within 30 days of delivery. Include photos of the item(s) received, the inner packaging, and the outer box (with shipping label visible).

If eligible, we will arrange for a replacement or refund without the need to return the damaged goods. Valid evidence should include:

- Pictures or videos showing the broken, damaged, or faulty product(s)

- A clear picture of the outer box condition (with the shipping label visible)

- Pictures of the inner packaging and all items received

 5. Allergic Reaction

If you experience an allergic reaction to our product(s), please email us at customercare@givansnaturals.co.uk. Used items are not required for return. Refunds will only be issued if valid evidence (pictures or videos) of the allergic reaction is provided, along with the product name(s) involved.

 6. Delivery Errors

Applicable under conditions such as:

- Parcel is delayed or stuck in transit

- Tracking information states ‘delivered’ but you have not received it

- Parcel is returning or has returned back to the seller

Please email us at customercare@givansnaturals.co.uk with valid evidence, including:

- Proof of delivery picture from the delivery vendor’s tracking system

- Confirmation that the shipping address provided was correct

- Any other relevant screenshot evidence

 7. Customer’s Responsibility (Buyer Related Issues)

For changes or cancellations leading to a return and refund, replacement, or refund-only request, notify us within 14 days of product delivery via email. Customers will incur delivery and return shipping costs for the following reasons:

- Change of mind or no longer needed

- Ordered by mistake or the wrong item

- Incorrect or incomplete details provided during checkout

Refunds will only be issued if:

- The correct product(s) and number of items are returned

- Returned items are received in new, unused, and unopened condition, in their original packaging

- Any decrease in the value of returned products due to unnecessary handling may be deducted from the refund

 8. Contact Information

For any questions regarding returns or exchanges, please contact us at:

Email: customercare@givansnaturals.co.uk